No postal delivery for current products
Korea eSIM's current Red eSIM and Gold USIM products are not delivered by postal shipping. Red eSIM is fulfilled digitally, and Gold USIM is collected at a selected airport counter.
Current fulfillment routes
- Red eSIM: digital QR or setup information by email or an approved support process.
- Gold USIM: airport pickup at the location and date selected for the order.
Red eSIM digital delivery
After order review and fulfillment processing, setup information is sent to the email address supplied with the order or through another approved support process. Customers should verify their email address and check spam or promotions folders.
Client review required: Set the expected Red eSIM processing time.
Client review required: Set the expected Red eSIM email-delivery time.
Client review required: Approve the Red eSIM delay notice.
Gold USIM airport pickup
Customers select an available pickup location and pickup date before ordering. The order details are prepared for the applicable airport roaming-center process, and final pickup remains subject to counter and partner procedures.
Documents and device
The current operating draft asks customers to bring the items needed to locate the order and complete any partner-required registration.
- Passport.
- Shopify order confirmation or order number.
- The device that will use the USIM if compatibility assistance is needed.
Client review required: Set the passport requirement for pickup.
Client review required: Set the order-confirmation requirement for pickup.
Client review required: Set the device requirement for pickup.
Pickup counters and hours
The operations draft records the current pickup options as follows.
- Incheon Airport Terminal 1, opposite Gate 13: 24 hours, year-round.
- Incheon Airport Terminal 1, opposite Gate 2: 06:00–22:00.
- Incheon Airport Terminal 2, between Gates 4 and 5: 24 hours, year-round.
- Gimpo Airport International Terminal, Gate 1: 06:30–23:00.
- Gimhae Airport International Terminal, between Gates 2 and 3: 06:00–22:00.
Counter availability may change under airport or service-partner rules.
Client review required: Approve the published counter locations.
Client review required: Approve the published counter operating hours.
Client review required: Approve the counter holiday rules.
Client review required: Approve the official counter map link.
Pickup changes, delays, and no-shows
A requested change may depend on preparation status, counter availability, airport terminal, and the approved roaming-center process. Customers should contact support promptly with their order number and revised travel details.
Client review required: Define the pickup-date change cutoff.
Client review required: Define the pickup-location change cutoff.
Client review required: Assign the pickup-change exception approver.
Client review required: Approve the delayed-flight procedure.
Client review required: Approve the terminal-change procedure.
Client review required: Approve the counter-closure procedure.
Client review required: Approve the no-show procedure.
Optional pickup time
A customer may provide a preferred pickup time with the order, but this draft does not state that the preference reserves an appointment.
Client review required: Define how preferred pickup time affects fulfillment.
Future mailed products
If Korea eSIM later offers products delivered to a customer address, the applicable delivery regions, charges, carriers, estimates, risk terms, and customer remedies should be approved and published before those products are sold.
Review checklist
- Confirm Red eSIM processing, email, and delay-notice timing.
- Approve airport pickup document requirements.
- Confirm pickup counter locations, hours, holidays, and map guidance.
- Set pickup-change cutoffs and exception ownership.
- Approve handling for travel, counter, and no-show disruptions.
- Define the effect of a preferred pickup time.