FAQ
Questions before you fly.
Find the key answers for Red eSIM QR email service, Gold USIM airport pickup, activation, compatibility, and support before checkout.
I did not receive the QR code email after ordering. What should I do?
Check spam and promotions folders first. If the QR email is still missing, contact ChannelTalk with the Shopify order number so support can check the order.
Where can I pick up my Gold USIM?
Select the airport pickup location before checkout, then bring your passport and Shopify order confirmation to the counter. Pickup date is saved with the order so Korea eSIM can prepare pickup.
What are the calling and texting rates?
Voice and SMS availability depends on the selected plan and registration status. Contact ChannelTalk before checkout if calling or texting is essential for your trip.
How do I check whether my phone is unlocked or eSIM-compatible?
Red eSIM requires an unlocked smartphone that supports eSIM installation. Gold USIM requires an unlocked phone that accepts a physical SIM. Check your device settings or carrier lock status before purchase.
Can I install eSIM manually without scanning QR?
If QR scanning fails, keep the eSIM profile on your phone and contact ChannelTalk with your order number. Support can guide the next installation step for your device.
How do I contact support?
Korea eSIM support is handled through ChannelTalk. Include your Shopify order number and travel date so support can check the correct eSIM or pickup order.
Support
Need help before checkout?
Choose the support route that matches your product, device, or pickup question.