Get help with QR email service, compatible phones, installation, and activation timing.
Customer support
Contact support
Use ChannelTalk for activation help, airport pickup questions, order-specific requests, and pre-travel support. Include your Shopify order number when your question is tied to a purchase.
Customer support
Korea eSIM support is handled through ChannelTalk.
Use ChannelTalk for activation help, airport pickup questions, order-specific requests, and pre-travel support. Include your order number when your question is tied to a purchase.
Member and guest orders use the same support routing after checkout.
Support hours and operating language details are managed by the Korea eSIM operations team.
Check pickup date, airport counter, passport, and order-confirmation guidance.
Ask customers to include their Shopify order number when contacting support.
Before contacting support
Useful links for common questions.
Review the most common product, pickup, and service notices before opening a support chat.
01
Questions before you fly
Review compatibility, QR email, pickup, and order-request guidance before checkout.
Open FAQ
02
Service and site updates
Check current site renewal, scam-warning, and customer-support notices.
Open notices
03
Activation and pickup issues
Check QR email, install, network, airport pickup, and order-change guidance before opening a chat.
Troubleshoot
04
Pickup counter board
Review confirmed Gold USIM pickup counters, operating hours, and required documents.
Open map
Support FAQ
Contact-page operating notes.
Prepare your order number, travel date, device model, and pickup airport before opening a chat.
Which support channel should customers use?
Customer inquiries are handled through ChannelTalk. For order questions, include your Shopify order number and the product you purchased.
Which languages does Korea eSIM support online?
The storefront supports English, Japanese, and Traditional Chinese. Support availability can vary by operating hours and request type.