Your phone supports eSIM
Confirm that the exact device model supports eSIM before choosing Red eSIM.
Support
Troubleshooting before and after arrival.
Use this page to route common Red eSIM, Gold USIM, device, pickup, and order issues before opening a ChannelTalk chat.
Help routes
Start with the issue type.
Each route keeps the next action clear: read a guide, check airport pickup details, or open ChannelTalk with the right order information.
01
QR email and eSIM setup
Check QR email, compatible devices, installation timing, and manual setup guidance.
Open FAQ
02
No service after arrival
Review restart, data roaming, profile selection, and device-lock checks before contacting support.
Contact support
03
Airport pickup question
Confirm counter, pickup date, passport, and Shopify order confirmation details.
View counters
Device readiness
Check Red eSIM compatibility first.
Use this checklist before installing a QR profile or contacting support about activation.
Red eSIM readiness
Unlocked eSIM-capable phones work best.
If device support is uncertain, Gold USIM gives travelers a physical pickup option at the airport.
The device is unlocked
Carrier-locked phones may reject another network profile or physical SIM.
Install the QR profile at the right time
Follow the activation guide and avoid deleting the eSIM profile after installation.
Use Gold USIM if eSIM support is uncertain
Airport pickup is a clearer option when the traveler cannot verify device support before checkout.
Activation guide
Prepare before arrival.
Follow the correct route for QR email setup, airport pickup, and support handoff after choosing a plan.
01
Select
Choose service method before checkout
Use Red eSIM for QR email service or Gold USIM for airport pickup.
Requirements
Travel dates, device type, and preferred service method.
02
QR email
Check the Red eSIM QR email
Use the checkout email address exactly and keep the QR email available before departure.
Requirements
Unlocked eSIM-compatible phone, stable Wi-Fi, and order email access.
03
Airport pickup
Bring documents to the selected counter
Gold USIM pickup is prepared for the selected airport roaming center after checkout.
Requirements
Passport, Shopify order confirmation, selected pickup airport, and pickup date.
04
Support
Keep the order number ready for ChannelTalk
Order-specific support is faster when the traveler provides order number, product, travel date, and device model.
Requirements
Shopify order number and product family.
Troubleshooting
Common issues and the next action.
These answers are editable starter guidance. Korea eSIM should review final telecom, pickup, and refund policy language before launch.
I cannot find the Red eSIM QR email.
Check spam and promotions folders first. If the QR email is still missing, contact ChannelTalk with your Shopify order number and travel date so support can check the order.
The QR code will not scan or install.
Confirm the phone is unlocked and eSIM-compatible, use a stable Wi-Fi connection, and do not delete any partially installed eSIM profile before contacting support.
The phone shows no service after arrival in Korea.
Restart the phone, confirm the Korea eSIM eSIM or USIM is selected for mobile data, turn on data roaming if required, and check whether the device is carrier locked. If the network still does not register, contact ChannelTalk with your order number and device model.
The airport counter cannot find my pickup order.
Show your Shopify order confirmation and passport at the selected counter. If staff still cannot locate the order, contact ChannelTalk and include the pickup airport, counter, pickup date, and order number.
Can I change pickup details after checkout?
Contact ChannelTalk as early as possible with your order number and requested pickup change. Same-day or after-hours changes depend on Korea eSIM operations and the airport counter schedule.
Need order-specific help?
Prepare your order number before opening ChannelTalk.
For order-specific questions, include the Shopify order number, product name, travel date, pickup airport if relevant, and device model if the issue is activation-related.