About these terms
These English draft terms describe proposed conditions for using the Korea eSIM storefront and purchasing Red eSIM or Gold USIM products. They are not active terms and require legal and operational approval.
Client review required: Identify the contracting legal entity.
Client review required: Approve the contracting entity's business address.
Client review required: Identify the party responsible for Red eSIM fulfillment.
Client review required: Identify the party responsible for Gold USIM fulfillment.
Eligibility
Products are intended for eligible travelers who can enter a binding purchase and satisfy product, device, identity, registration, airport, and service-partner requirements.
Customer responsibilities
- Review the product description and device requirements before ordering.
- Use accurate customer, contact, pickup, and device information.
- Follow approved activation, registration, and pickup instructions.
Accurate order data
Customers are responsible for checking their email address, traveler details, pickup selection, and other order information. Passport numbers and other highly sensitive information should not be entered in optional request fields or general support messages.
Devices and setup
Red eSIM requires an unlocked eSIM-compatible device. Gold USIM requires an unlocked SIM-compatible device. Customers should follow the supplied setup instructions and any manufacturer, carrier, or partner requirements.
Availability and network limits
Product availability, activation timing, coverage, speed, network access, voice or SMS features, and service quality may vary with product, device, location, traveler eligibility, registration status, network conditions, maintenance, and service-partner rules.
Client review required: Approve the telecom limitation wording.
Client review required: Define the SK Telecom network role.
Client review required: Define the store's technical support role.
Registration and 010 number eligibility
Some features may require identity, traveler, device, or partner registration. A Korean 010 number or voice and SMS capability should be described only for products and customers that satisfy the approved eligibility process.
Client review required: Define 010 number eligibility for each product.
Client review required: Define voice eligibility for each product.
Client review required: Define SMS eligibility for each product.
Client review required: Define registration conditions for each product.
Client review required: Define traveler eligibility for each product.
Payment and order acceptance
Displayed prices, taxes, payment methods, and order acceptance should follow the approved storefront configuration. Korea eSIM may review, delay, decline, or cancel an order where payment is incomplete, information is insufficient, eligibility cannot be established, or fulfillment would conflict with approved platform, partner, or legal requirements.
Acceptable use
Customers should use products and storefront services lawfully, avoid interfering with systems or networks, and avoid fraud, resale, impersonation, harassment, or misuse of support processes.
Client review required: Define the prohibited-use categories.
Client review required: Define remedies for prohibited use.
Support
Store support may assist with orders, Red eSIM setup, Gold USIM pickup, and policy requests. SK Telecom or another service partner may control network, registration, or counter procedures. Customers should use the route identified for their issue.
Intellectual property
Storefront content, product materials, marks, and software may be protected by intellectual-property rights belonging to their respective owners. Permitted customer use and any third-party materials should be described in the approved terms.
Liability
The final terms should allocate responsibility for the storefront, digital delivery, airport pickup, devices, third-party services, network conditions, and customer actions only to the extent permitted by applicable law.
Client review required: Approve the proposed liability limitations.
Client review required: Approve the proposed liability exclusions.
Client review required: Approve the proposed customer remedies.
Client review required: Approve the proposed liability cap.
Suspension and termination
Access or fulfillment may be suspended, refused, or terminated where necessary to address nonpayment, fraud, misuse, safety, technical, partner, platform, or legal concerns, subject to the approved notice and remedy process.
Disputes and governing law
The final terms should explain how customers can raise a complaint and how unresolved disputes are handled.
Client review required: Select the customer complaint route.
Client review required: Select any required mediation route.
Client review required: Select the applicable court route.
Client review required: Select the applicable consumer-authority route.
Client review required: Select the governing law.
Client review required: Select the governing jurisdiction.
Client review required: Approve mandatory consumer-law qualifications.
Changes to these terms
Approved terms may be updated when products, operations, providers, or legal requirements change. The published version should state its effective date and provide any notice required for material changes.
Review checklist
- Confirm merchant identity, address, and fulfillment parties.
- Approve telecom limitations and support responsibilities.
- Confirm service and traveler eligibility conditions.
- Approve prohibited-use categories and remedies.
- Approve liability limitations, exclusions, remedies, and cap.
- Confirm dispute routes, governing law, jurisdiction, and consumer-law qualifications.