Products and request channel
Korea eSIM Red eSIM is issued digitally and Gold USIM is collected at an airport counter. Submit cancellation, refund or pickup-change requests through ChannelTalk with the order number, product and issue. Requests are normally reviewed within one to two business days.
Red eSIM
Red eSIM orders are processed automatically after payment, including nights and weekends. QR issuance and email delivery are recorded. Once service provision has started, a completed purchase is generally not refundable. If a product problem is confirmed and no data has been used, Korea eSIM may provide a replacement or an exception refund. This does not limit any cancellation or defect remedy required by applicable law.
A customer who has not received the QR email should check spam and promotions folders, then contact ChannelTalk. The team checks the delivery record and can resend the QR. For activation issues, it may review error screenshots, device model, carrier activation record and data usage.
Gold USIM
A Gold USIM order may be cancelled or its pickup date or location changed before the SIM is collected. Contact ChannelTalk to request a change. The selected date is planning information and is not an appointment; an uncollected reservation remains available for later pickup during counter operating hours. Missing the selected date does not automatically issue a refund.
If a flight is delayed, a terminal changes or a counter closes, contact ChannelTalk for a revised pickup location or time. The team reviews the order, counter and collection records if a pickup or product defect is reported.
Device compatibility and defects
Customers should confirm that their device supports the purchased SIM type and is unlocked before ordering. Device incompatibility or a carrier lock alone is not an ordinary refund reason. A confirmed product or service fault is reviewed using the order details, relevant screenshots or photos, carrier activation and usage records, and applicable consumer rights.
Refund processing
After an exception refund is approved, Korea eSIM aims to request payment cancellation within three business days. The time for funds to appear depends on the card issuer, PayPal or other payment provider.